Frequently asked questions
Before you pay, while you wait, or when something needs a closer look.
Do I need an account?
No. Choose your game and package, enter your delivery details and pay through FPX. Keep your order number and use the same email or phone number to track it.
Will you ask for my game or Steam password?
Never. Direct top-ups use the player details shown at checkout. Steam gifts use a friend invite link. Do not send your password, verification code or recovery code to anyone.
Is the price in Malaysian ringgit?
Yes. All selling prices are in MYR. A separate RM1 FPX fee applies once per store order and is shown in the total before payment.
How soon will I receive my purchase?
Delivery starts automatically after payment is confirmed. Many top-ups arrive shortly afterwards, but timing depends on the game and supplier. Processing does not mean you need to pay again. Check Order Status for the latest update.
My bank payment succeeded, but my order is still Processing. What should I do?
Keep your order number and check Order Status again. Do not place a second order for the same purchase. If it remains unresolved, email amin@kaitou.shop with your order number and payment receipt. Never include bank login details.
What happens if I enter the wrong player ID or region?
Check every detail before paying. Contact support immediately if you spot a mistake. We cannot promise to change or reverse a top-up once the game has accepted it.
How do multiple-pack bundles work?
A bundle such as 3 x the same pack is one store order with three separate deliveries to the same game account. All deliveries must finish before the order is Completed. The game's purchase and stacking limits still apply. If a delivery needs attention, contact support rather than buying the missing part again.
What counts towards the rankings?
Completed in-game currency top-ups accumulate under the same game account. Packs, passes, test purchases and refunded orders do not count. Player IDs are masked, and different games have separate rankings.
Which Steam region and edition should I choose?
Choose the region of the receiving Steam account and check the edition carefully. A different region may prevent delivery. Owning the base game or part of a bundle can also affect whether Steam accepts the gift.
What if an order fails?
A paid order with a delivery problem goes to support review. Keep your receipt and contact amin@kaitou.shop with the order number. Support will check the payment and delivery before advising the next step. Do not pay again to retry the same order.